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programs

Having Tough Conversations

Change & Transition | Communication | Leadership Development

Course Overview

Leaders dislike having tough conversations, even when they know they are important. In this program, participants learn how to “deliver bad news” and “talk to someone about poor performance” in a way that reduces defensiveness.

Schedule Course

Format & Length

  • Half-day in-person program
  • One-day in-person program
  • 2-hour webinar

Audience

  • Team Leaders
  • First-Line Leaders
  • Managers

Methods

  • Live Demonstrations
  • Real-Life Application
  • Pairs Practices with Feedback
  • Sample Agendas
  • Reference Checklist

You may need this program if:

Difficult messages such as changes to roles, projects and responsibilities aren’t handled promptly.

Individuals with informal authority need to demonstrate assertiveness in managing upward in the organization.

Challenging situations are avoided rather than addressed head on.

Employees are passive-aggressive rather than giving honest, direct information.

Relationships suffer and trust is eroded because messages are delayed.

Program Outcomes:

Recognize the value of handling management issues as they occur, rather than waiting or avoiding them.

Choose the most effective level of assertiveness based on circumstance and message to be delivered.

Use a generic message format to hold a difficult conversation.

Reduce the effect of difficult reactions that arise from mixed messages and lack of confidence in the communicator.

Proven solutions with meaningful business outcomes.

Tailored and Bespoke Offerings

Custom learning solutions built for ease of implementation that seamlessly integrate with existing systems.

Real-World Relevance

Practical skills, tools and frameworks that learners can apply right away for long-lasting results.

Partnership Mindset

An unwavering commitment to helping achieve your business success and ease the work of HR and Talent Development professionals.

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Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.