Performance
Support
Simple, ready-when-you-are performance support tools.
PPS International Limited designs performance support tools and resources that provide employees with immediate, on-the-job assistance to help them perform tasks effectively, rather than relying solely on traditional training methods. Our solutions focus on delivering the right information and resources at the point of need, enabling employees to learn in the moment and recall knowledge and skills in the flow of work.
We have expertise in designing and developing performance support tools that can be integrated into existing systems such as LMS or learning platforms, intranet sites, Microsoft Teams® or Sharepoint sites and a host of other platforms for ease of access at the point of need.
Learning in the Flow of Work Works
Our experience shows that providing performance support tools as standalone resources or as part of other development initiatives creates many benefits:
Improved
Performance
Leaders and employees can perform more efficiently and accurately when they have the right support at the point of need.
Increased
Productivity
By reducing guesswork, performance support tools help leaders and employees work without breaking their stride.
Increased
Knowledge
Retention
Providing support in the flow of work can improve knowledge retention and application because it reinforces previous learning and puts a reminder at the point of need.
Reduced
Onboarding
Time
Performance support can minimize the need for lengthy onboarding processes and increase the time to full performance by putting high-use and high-priority resources right where they are needed.
More Empowered and Accountable Employees
Leaders and employees feel more confident and can take action more readily if they don’t have to rely on others to share knowledge and skills.
We have expertise in designing and implementing a wide-range of performance support tools.
Job Aids, Reference Guides, Videos
Quick reference guides, checklists, templates, sample agendas for discussions, planning guides and infographics that help employees remember key points, processes, discussion points, steps or procedures. Examples are an agenda for planning to hold a difficult conversation or a change-communication planner for managers who must communicate about a new process or procedure.
Microlearning Modules
Short, focused videos or interactive lessons that address specific tasks or challenges. These can be used as reinforcement for a previous structured learning process or as standalone curricula on a variety of topics. An example could be a series on holding a successful business-to-business sales call. The sales representative could access in between appointments or before a particularly tricky call.
Embedded Help Guides and Tools
Reference guides, help-screen content in software, chatbots and FAQs that offer context-sensitive support while working in related systems such as in an HRIS, LMS or Sales Management System or CRM system. Allows individuals to recall skills necessary to implement key tasks. An example would be accessing an agenda checklist for holding a performance review discussion while in an HRIS writing the review.
Knowledge Bases and Curated Resource Listings
Online repositories of information, learning assets, reference guides, FAQs, video demonstrations, articles or tutorials that employees can easily access with robust search features or recommended paths based upon content. An example is a development guide linking on-the-job experiences, available formal learning and social learning options to an organization’s competencies.
Want to see examples?
Learn more about how we can build performance support tools to enhance your existing development or as standalone tools.
PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results.
© 2025 PPS International Limited. All Rights Reserved
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