Masterful
Coaching

You may need this program if...

Employees have a willingness to do a job, but just aren’t able to complete it without support.

New systems, processes, technology and other changes are new even to the most “tenured” employee.

They need to increase productivity and output but don’t have a large budget to do so.

The only time employees receive feedback is during their performance review.

Coaching is considered an intervention for when employees have performance problems.

Leaders spend most of their time directing others rather than facilitating ongoing learning.

Appraisal discussions are stressful to all parties involved.

Managers and supervisors do all the talking during reviews.

Program Outcomes:

Define coaching and the benefits of coaching within your organization.

Use communication skills to create buy-in and understanding.

Describe behavior specifically and objectively.

Give useful, accurate feedback–both corrective and reinforcing.

Identify and act upon coaching opportunities.

Use a coaching process and agenda to guide interactions.

Establish a coaching partnership with clear expectations.

Effectively lead a discussion to clarify goals.

Build a developmental plan that is specific and motivating.