Managing
Conflict
Communication | Influence & Persuasion | Interpersonal Development | Teamwork
Course Overview
Participants in this conflict resolution training learn a process to manage conflict through interactive problem solving using an interactive communication cycle and mediation techniques when more than one person is involved.
Format & Length
Half-day in-person program
One-day in-person program
Audience
Individual Contributors
Team Leaders
First-Line Leaders
Methods
Self-Inventory
Live Demonstrations
Real-Life Application
Mini-Case Studies with Practice
Pairs Practices with Feedback
Reference Checklist
You may need this program if...
Arguments and disagreements are not dealt with when they initially occur.
Individuals avoid each other because of unresolved conflict.
Certain individuals tend to get their needs met while others do not.
Emotion takes over any discussion or disagreement and clouds the true issues.
There is low involvement and trust in solving problems which cause conflict.
Program Outcomes:
Use communication to understand the needs of others and to advocate for your own position.
Identify a means of resolving conflict appropriate to the situation.
Recognize different personal styles of handling conflict.
Manage the strong emotions which can arise during conflict.
Work collaboratively to find solutions that meet all needs.
Handle conflict between groups by using group problem-solving methods.
Proven solutions with
meaningful business outcomes.
Tailored and Bespoke Offerings |
Custom learning solutions built for ease of implementation, that seamlessly integrate with existing systems. |
Real-World
|
Practical skills, tools and frameworks that learners can apply right away for long-lasting results. |
Partnership
|
An unwavering commitment to helping achieve your business’ success and ease the work of HR and Talent Development professionals. |
Related Resources and Posts
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PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results.
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