Course Overview
This program equips supervisors and managers with essential management skills including assertive communication, delegation, problem-solving, mentoring skills, coaching, giving feedback, handling conflict and dealing with poor performance.
Format & Length
One-day in-person program
Two-day in-person program
Audience
Emerging Leaders
First-Line Leaders
Managers
Team Leaders
Methods
Experiential Activities
Live Demonstrations
Real-Life Application
Group Discussions
Pairs Practices with Feedback
Sample Agendas
Reference Checklist
You may need this program if…
Communication between leaders and employees is strained and breaks down.
Individual expectations and standards are unclear.
Effective performance goes unnoticed and ineffective performance is not addressed.
Conflict and disagreement are roadblocks to achieving individual and organizational goals.
Feedback for continuous improvement happens once a year at the performance review.
Problem solving occurs by a select group of people and buy-in to solutions is low.
New leaders haven’t transitioned fully to role.
Program Outcomes:
Use assertive skills to create accountability in others.
Listen to identify the layers of any problem.
Use non-verbal and verbal communication to build trust and increase rapport.
Clarify expectations and set up-front agreements about goals and job duties.
Maintain relationships and ensure tasks get completed by responding with corrective feedback to individuals who break agreements.
Handle conflict by developing solutions that meet the needs of all involved.
Coach others to higher levels of performance through formal and informal development planning.
Proven solutions with
meaningful business outcomes.
Tailored and Bespoke Offerings |
Custom learning solutions built for ease of implementation, that seamlessly integrate with existing systems. |
Real-World
|
Practical skills, tools and frameworks that learners can apply right away for long-lasting results. |
Partnership
|
An unwavering commitment to helping achieve your business’ success and ease the work of HR and Talent Development professionals. |
Related Resources and Posts
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Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.
PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results.
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