Course Overview
In this business writing training, participants practice structuring, drafting and editing e-mails, status updates, responses to customers using real scenarios and checklists to improve speed, clarity and quality of business writing.
Format & Length
2-hour webinar
Half-day in-person program
One-day in-person program
Audience
Staff
Customer Service Representatives
Individual Contributors
Team Leaders
First-Line Leaders
Methods
Live Demonstrations
Individual Practices
Planning Tools
Reference Checklists
Sample Agendas
General Competencies and Skill Areas
Communication
You may need this program if...
Writing does not meet acceptable professional standards.
Specific writing assignments such as reports, evaluations and memos are difficult for employees to write.
Employees are unable to edit their own work.
Employees have trouble with basic English grammar concepts.
Employees lack confidence in their ability to write effectively.
Correspondence to current and potential customers reaches them with errors or lack of clarity.
Program Outcomes:
Gain confidence in your personal writing voice and style.
Ensure that writing conforms to acceptable professional standards.
Perform research projects, compile and synthesize raw data into effective reports and presentations.
Generate ideas, drafts and edit writing projects.
Format and organize information effectively and consistent with writing’s purpose.
Proven solutions with
meaningful business outcomes.
Tailored and Bespoke Offerings |
Custom learning solutions built for ease of implementation, that seamlessly integrate with existing systems. |
Real-World
|
Practical skills, tools and frameworks that learners can apply right away for long-lasting results. |
Partnership
|
An unwavering commitment to helping achieve your business’ success and ease the work of HR and Talent Development professionals. |
Related Resources and Posts
We’re here to help.
Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.
PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results.
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