Course Overview
In this training, participants learn to use assertive communication, without being passive or aggressive. Practices focus on critical interactions such as problem solving and maintaining relationships while still ensuring work gets done.
Format & Length
Two-hour virtual program
Audience
Individual Contributors
Team Leaders
Methods
Real-Life Application
Live Demonstrations
Individual Practices
Pairs Practices
Sample Agendas
You may need this program if...
There is a steady stream of communication breakdowns in your team or organization.
Individuals wonder how to ask for support and get it from those with more authority than them.
Managers and supervisors over-react or under-communicate, leaving others confused or disengaged.
Poor communication is driving down customer satisfaction.
Program Outcomes:
Work to be assertive in your communication, rather than passive, passive-aggressive or aggressive.
Recognize four parts of communication and how they are situationally appropriate.
Address the main barriers to successful two-way communication.
Actively listen in order to build understanding and commitment from others.
Advocate for a specific point of view and check for others’ level of agreement and reactions.
Proven solutions with
meaningful business outcomes.
Tailored and Bespoke Offerings |
Custom learning solutions built for ease of implementation, that seamlessly integrate with existing systems. |
Real-World
|
Practical skills, tools and frameworks that learners can apply right away for long-lasting results. |
Partnership
|
An unwavering commitment to helping achieve your business’ success and ease the work of HR and Talent Development professionals. |
Related Resources and Posts
We’re here to help.
Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.
PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results.
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