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programs

Giving & Receiving Feedback

Communication | Leadership Development

Course Overview

This program covers how to give feedback with confidence, whether it’s positive or negative feedback. Participants practice planning for feedback, using a structured agenda and handling difficult reactions.

Schedule Course

Format & Length

  • Manager version:
  • One-day in person
  • 2-hour webinar
  • Employee version:
  • One-day in person
  • 2-hour webinar

Audience

  • Team Leaders
  • First-Line Leaders
  • Managers

Methods

  • Live Demonstrations
  • Real-Life Application
  • Pairs Practices with Feedback
  • Sample Agendas
  • Reference Checklist

You may need this program if...

Feedback is infrequent, poorly timed, critical and damaging to motivation.

The only time individuals get an indication of their own performance is at review time.

Reward and recognition programs, while costly and far-reaching, don’t seem to have the effect they once did.

Giving and receiving any feedback is very stressful to all parties involved.

Performance results are vague and subjective.

Program Outcomes:

For Manager version:

See the value of feedback to a manager and his or her employees.

Recognize that feedback is part of an organization’s culture.

Avoid barriers to feedback.

Get ready for and hold an effective feedback conversation.

Handle difficult feedback reactions from employees, without damaging working relationships.

Set up a productive two-way dialogue with employees, responding well to feedback you as a manager may receive.

For Employee version:

Recognize the value of formal and informal feedback.

Understand how feedback fits into an organization’s performance management culture.

Know how to self-analyze your own performance.

Ask your manager and others for feedback.

Receive and apply feedback in a constructive way.

Give feedback upwards to your manager.

Proven solutions with meaningful business outcomes.

Tailored and Bespoke Offerings

Custom learning solutions built for ease of implementation that seamlessly integrate with existing systems.

Real-World Relevance

Practical skills, tools and frameworks that learners can apply right away for long-lasting results.

Partnership Mindset

An unwavering commitment to helping achieve your business success and ease the work of HR and Talent Development professionals.

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Related Resources and Posts

Influencing Without Authority: How Project Leaders Gain Commitment Article Influencing Without Authority: How Project Leaders Gain Commitment Three steps project leaders use to gain commitment from people they do not manage, with the common mistakes and the cues that influence is working. Read More Two business professionals smiling and talking while walking up a modern office staircase, with one holding a tablet and the other gesturing as they converse. Article How to Improve Workplace Communication: 10 Ways for Individuals, Managers and Teams Ten ways to improve communication skills at work, the barriers that get in the way and how managers and talent development teams build the skill across a team. Read More Video: How to Have a Feedforward Discussion Video Video: How to Have a Feedforward Discussion In this video, we explain the difference between feedback and feedforward, a concept coined by Marshall Goldsmith. We also share an example agenda for holding a feedforward conversation. Read More

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Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.