Motivating People: Performance Feedback

The only lasting and powerful means of building a self-motivated workforce is by establishing meaningful and supportive relationships. This is most effectively done through performance feedback. Whether formal or informal feedback, using key principles will help individuals to be more connected to their roles, enjoy greater empowerment and contribute to their full potential.

Your employees may need these skills if:

• Feedback is infrequent, poorly timed, critical, and damaging to motivation.
• The only time individuals get an indication of their own performance is at review time.

Program Outcomes:

• Recognize the link between feedback and individual performance.
• Use a feedback formula to prepare for formal and informal discussions.
• Handle natural reactions to feedback such as shock, anger, and disappointment.
• Ask for feedback from others in a way that encourages input and dialogue.

Available Options:

• Can be combined with Listening to Empower program
• Multi-rater feedback instrument to gauge effectiveness of feedback skills

Logistics:

• One-day program
• Two trainers

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