Using Managers as Trainers

Using managers as trainers sounds like a great idea. We know that using managers to lead training creates credibility for the training and builds a network of front-line champions for greater commitment. But there are a number of challenges that can get in the way of success.

Challenges

The challenges of using managers as trainers can be difficult to tackle. Here are the top four areas where managers struggle:

• Lack of manager time: Time-pressed and resource-stretched managers may want to contribute, but have difficulty in making that happen.
• Unpolished facilitation skills: Most managers can lead a meeting, but training is an entirely different scenario, requiring skills and abilities that professional facilitators have crafted over time.
• Availability: Let’s face it. Managers. Have. Limited. Time.
• Lack of commitment to training projects: Managers, like others, have good intentions. When pressed on business issues, they rightly revert to handling their primary responsibilities.

Success Factors

Managers with these success factors make the best adjunct trainers:

• Experience running meetings that involve disseminating information and getting input from others. Examples include: Problem-solving meetings • Change of process or quality improvement meetings
• Assertive speaking voice and body language. Skills such as: Clear voice and command of language • Open posture • Appropriate eye contact
• Comfort with presentation methods and technology. Confidence areas such as: Setting up and running activities • Webinar platform (Skype, Webex®, etc.) • Presentation software (PowerPoint, other)
• Coverage in order to address his/her absence while training. Having handled things such as: Well-defined team structure and roles • Delegate(s) to cover work
• Expressed interest or enthusiasm for the topic at hand. Signs to look for include: Volunteering to train • Making a formal agreement • Content area expertise
• Support of reliant stakeholders. Seen through: Senior leaders and direct manager • Internal customers and key partners

The more of these factors you have in place before using a manager to deliver training, the most likely they will be successful. For a quick reference on these topics, see our PPS Manager as Trainer document.