--- title: Managing Conflict | PPS International Limited description: Gain proven tools for managing conflict effectively. Improve communication and relationships. 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[Schedule Course](https://www.ppsinternational.net/contact) ### Format & Length - Half-day in-person program - One-day in-person program ### Audience - Individual Contributors - Team Leaders - First-Line Leaders ### Methods - Self-Inventory - Live Demonstrations - Real-Life Application - Mini-Case Studies with Practice - Pairs Practices with Feedback - Reference Checklist ## You may need this program if... Arguments and disagreements are not dealt with when they initially occur. Individuals avoid each other because of unresolved conflict. Certain individuals tend to get their needs met while others do not. Emotion takes over any discussion or disagreement and clouds the true issues. There is low involvement and trust in solving problems which cause conflict. ## Program Outcomes: Use communication to understand the needs of others and to advocate for your own position. Identify a means of resolving conflict appropriate to the situation. Recognize different personal styles of handling conflict. Manage the strong emotions which can arise during conflict. Work collaboratively to find solutions that meet all needs. Handle conflict between groups by using group problem-solving methods. ## Proven solutions with meaningful business outcomes. ### Tailored and Bespoke Offerings Custom learning solutions built for ease of implementation that seamlessly integrate with existing systems. ### Real-World Relevance Practical skills, tools and frameworks that learners can apply right away for long-lasting results. ### Partnership Mindset An unwavering commitment to helping achieve your business success and ease the work of HR and Talent Development professionals. [Get in touch](https://www.ppsinternational.net/contact) ![](https://www.ppsinternational.net/hubfs/raw_assets/public/pps-international/assets/images/proof-person.png) ## Related Resources and Posts [![Influencing Without Authority: How Project Leaders Gain Commitment](https://www.ppsinternational.net/hubfs/pps-international/programs/images/pps-program-85b248ed5b4e365dad84.jpg) Article Influencing Without Authority: How Project Leaders Gain Commitment Three steps project leaders use to gain commitment from people they do not manage, with the common mistakes and the cues that influence is working. Read More](https://www.ppsinternational.net/resources/articles/influence) [![Two business professionals smiling and talking while walking up a modern office staircase, with one holding a tablet and the other gesturing as they converse.](https://www.ppsinternational.net/hubfs/pps-international/programs/images/pps-program-3aab405bb3c7130d48f5.jpeg) Article How to Improve Workplace Communication: 10 Ways for Individuals, Managers and Teams Ten ways to improve communication skills at work, the barriers that get in the way and how managers and talent development teams build the skill across a team. Read More](https://www.ppsinternational.net/resources/articles/4-ways-improve-communication-workplace) [![Video: How to Have a Feedforward Discussion](https://www.ppsinternational.net/hubfs/pps-international/programs/images/pps-program-b12b27255674cbea08fb.jpeg) Video Video: How to Have a Feedforward Discussion In this video, we explain the difference between feedback and feedforward, a concept coined by Marshall Goldsmith. We also share an example agenda for holding a feedforward conversation. Read More](https://www.ppsinternational.net/resources/videos/video-how-to-have-a-feedforward-discussion) ## We’re here to help. Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization. [![PPS International Limited](https://www.ppsinternational.net/hubfs/raw_assets/public/pps-international/assets/images/footer-logo.svg)](https://www.ppsinternational.net/) PPS International Limited is a trusted learning and development partner empowering teams of all sizes with leadership, communication, influence, sales and professional skills training that drives meaningful business results. ## Stay connected Get practical learning and development insights from PPS. ## Contact [+1 864-962-6789](tel:+18649626789) [info@PPS-SyNetAmericas.net](mailto:info@PPS-SyNetAmericas.net) ## Expertise - [Leadership Development](https://www.ppsinternational.net/leadership-development) - [Talent Development](https://www.ppsinternational.net/talent-development) - [Communication & Influence](https://www.ppsinternational.net/communication-influence) - [Change & Transition](https://www.ppsinternational.net/change-transition) - [Sales & HR Effectiveness](https://www.ppsinternational.net/sales-hr-effectiveness) - [Performance Support](https://www.ppsinternational.net/performance-support) - [Implementation Support](https://www.ppsinternational.net/implementation-support) ## [Resources](https://www.ppsinternational.net/resources) ## About - [About PPS](https://www.ppsinternational.net/about) - [Who We Serve](https://www.ppsinternational.net/who-we-serve) ## Solutions - [Assessments](https://www.ppsinternational.net/assessments) - [Contract Training & Facilitation](https://www.ppsinternational.net/contract-training-facilitation) - [Coaching Services](https://www.ppsinternational.net/coaching) - [Instructional Design Services](https://www.ppsinternational.net/instructional-design) - [Interaction Styles](https://www.ppsinternational.net/interaction-styles) - [Training Administration](https://www.ppsinternational.net/training-administration) - [Training Programs](https://www.ppsinternational.net/programs) ## [Shop](https://shop.ppsinternational.net/) © 2026 PPS International Limited. 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