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programs

Managing Conflict

Communication | Influence & Persuasion | Interpersonal Development | Teamwork

Course Overview

Participants in this conflict resolution training learn a process to manage conflict through interactive problem solving using an interactive communication cycle and mediation techniques when more than one person is involved.

Schedule Course

Format & Length

  • Half-day in-person program
  • One-day in-person program

Audience

  • Individual Contributors
  • Team Leaders
  • First-Line Leaders

Methods

  • Self-Inventory
  • Live Demonstrations
  • Real-Life Application
  • Mini-Case Studies with Practice
  • Pairs Practices with Feedback
  • Reference Checklist

You may need this program if...

Arguments and disagreements are not dealt with when they initially occur.

Individuals avoid each other because of unresolved conflict.

Certain individuals tend to get their needs met while others do not.

Emotion takes over any discussion or disagreement and clouds the true issues.

There is low involvement and trust in solving problems which cause conflict.

Program Outcomes:

Use communication to understand the needs of others and to advocate for your own position.

Identify a means of resolving conflict appropriate to the situation.

Recognize different personal styles of handling conflict.

Manage the strong emotions which can arise during conflict.

Work collaboratively to find solutions that meet all needs.

Handle conflict between groups by using group problem-solving methods.

Proven solutions with meaningful business outcomes.

Tailored and Bespoke Offerings

Custom learning solutions built for ease of implementation that seamlessly integrate with existing systems.

Real-World Relevance

Practical skills, tools and frameworks that learners can apply right away for long-lasting results.

Partnership Mindset

An unwavering commitment to helping achieve your business success and ease the work of HR and Talent Development professionals.

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