Format & Length
- 2-hour webinar
- 4-hour webinar
- Half-day in-person program
- One-day in-person program
- Two-day in-person program
programs
Interaction Styles in Action
Communication | Influence & Persuasion | Interpersonal Development
Course Overview
People can be more influential by learning about and adjusting their approaches to communication to different interaction styles. By adapting to interaction styles, team members, vendors, peers, regulators and customers feel less tension in working with others and greater rapport. Interaction styles are also useful for team building.
Audience
- Individual Contributors
- First-Line Leaders
- Sales Representatives
- Customer Service Representatives
- Project Team Leaders
Methods
- Self-Assessment Interaction
- Style Self-Profile and Guidebooks
- SOLO I.S. (option)
- Group Reports
- Experiential Activities
- Live Demonstrations
- Individual Practices
- Group Discussions
- Reference Checklist
You may need this program if...
Individual differences get in the way of being completely productive.
Rapport is missing between leaders and customers, employees, peers and managers.
The way that messages are delivered often results in an unfavorable outcome.
Leaders spend very little time on how they interact, and more time on what they will say.
Leaders miss opportunities to capitalize on others’ strengths because they may not recognize them.
Program Outcomes:
Recognize your own style of interaction and play on your own strengths.
Plan critical business interactions such as sales calls and customer meetings before they occur.
Increase your chance of influencing outcomes by tailoring your approach to the style of others.
Manage interpersonal tension by behaviorally flexing.
Apply a variety of skills and strategies to handle important interactions.
Proven solutions with meaningful business outcomes.
Tailored and Bespoke Offerings
Custom learning solutions built for ease of implementation that seamlessly integrate with existing systems.
Real-World Relevance
Practical skills, tools and frameworks that learners can apply right away for long-lasting results.
Partnership Mindset
An unwavering commitment to helping achieve your business success and ease the work of HR and Talent Development professionals.
We’re here to help.
Ready to address your professional development needs with trusted training and solutions? Contact PPS International Limited today to explore how we can help create meaningful change for your organization.